Privacy

Your privacy is important to us. Any personal and contact information you provide when making a booking will be used solely for managing your reservation and contacting you if necessary. All information is treated as confidential and will not be shared with third parties.

Booking and Payment

Your booking is confirmed once payment for the accommodation has been received. An invoice and payment instructions will be sent to your email address after your reservation is made, and payment must be completed within 24 hours.

The minimum stay is two nights.

For same-day bookings, we kindly ask you to make payment immediately and contact us by phone so that we can prepare everything for your arrival in time.

Deposit Payment

Spithami Pool House reserves the right to require a refundable security deposit of €300 upon arrival.

The purpose of the security deposit is to cover any potential damage to the property, extraordinary cleaning costs, or other expenses incurred by the accommodation. If, at the end of your stay, the house, its furnishings, and the surrounding grounds are in good condition and the house rules have been followed, the security deposit will be refunded in full within three business days of your departure.

If any damage to the property is found or additional cleaning is required, the owner reserves the right to retain all or part of the security deposit to cover the associated costs. If the total cost of the damage exceeds the amount of the security deposit, the person who made the booking agrees to pay the remaining balance upon receipt of an additional invoice.

Booking Changes and Cancellation

Bookings may be cancelled free of charge up to 14 days before the scheduled arrival date. In this case, the full amount paid will be refunded.

If your arrival is less than 14 days away, we will, where possible, offer the option to change your booking dates. If the new stay falls within a higher-priced period, the difference in price must be paid. If the booking is changed to a lower-priced period, the difference in price will not be refunded.

We understand that unexpected situations can arise. Our goal is always to find a fair and friendly solution whenever possible.

Arrival and Departure

Check-in starting from 15.00

Check-out until 11.00

Whenever possible, we are happy to offer flexible check-in and check-out times.

Number of Guests

When making a booking, please specify the exact number of guests staying at the property. Only the guests listed in the reservation are permitted to stay at the accommodation.

The accommodation rate is based on the number of guests, and exceeding the confirmed number of guests without prior approval is not permitted.

Use of the Property and Facilities

The house is provided to guests in a clean and well-maintained condition. We kindly ask you to treat the property and its furnishings with care and to keep both the house and the surrounding grounds tidy throughout your stay.

Upon Departure, Please:

– Place all used dishes in the dishwasher and start a wash cycle.

– Dispose of your rubbish in the designated waste container.

If any damage is caused during your stay or the house is left in a significantly dirtier condition than would be considered normal, the owner reserves the right to retain all or part of the security deposit. If the security deposit is insufficient to cover the cost of the damage, the owner reserves the right to issue an additional invoice based on the replacement or repair cost of the damaged property. The person who made the booking is responsible for the proper care of the property throughout the rental period.

Respect for Peace and Privacy

Spithami Pool House is designed for those who appreciate being close to nature, peace and quiet, and a high-quality holiday experience.

Loud parties, excessive noise, loud music, and any activity that may disturb the surrounding area are not permitted.

Safety

We kindly ask all guests to follow all fire safety and general safety rules at all times.

Do not leave candles burning unattended.

Open fires are not permitted during windy weather.

Guests are liable for any damage caused by fire or negligence.

Guests use the stairs at their own risk.

Swimming Pool Rules

The pool area is designed for relaxation and leisure. To ensure the safety and enjoyment of all guests, we kindly ask you to observe the following rules:

- Children under the age of 18 must be supervised by an adult at all times while in the pool area.

- Children must never be left unattended in or around the pool and must always be accompanied by a responsible adult.

- Glassware and glass bottles are not permitted in or around the pool.

- Please ensure that no rubbish, food waste, packaging, glass, or any other foreign objects enter the pool, as they may damage the pool systems or pose a safety risk to guests.

- Guests use the pool at their own risk.

- All guests are required to keep the pool and the surrounding area clean.

Smoking

Smoking is strictly prohibited inside the house and throughout the property.

A contractual penalty of €200 will be charged for any breach of the no-smoking policy.

Pets

Pets are not permitted. If you have a special request or require an exception, please contact us before making your reservation.

Question

If you have any questions about your stay, our services, or these house rules, please don't hesitate to contact us.